Refunds & cancellation.

Cancel any time from Usage & plan in your account. You keep Pro until the end of the month or year you've already paid for, then your account moves to Free. You won't be charged again.

Nothing is deleted when you move to Free. A room over the Free limits keeps everyone in it; it just can't add more people until it's under.

We don't refund the unused part of a month or year after cancelling. If you were charged for a renewal you didn't mean to keep, write to us within 7 days of the charge and we'll refund it, provided the account hasn't used Pro since the renewal.

A credit pack can be refunded in full within 14 days of purchase, as long as none of its credits have been used. After that, or once any of them are used, packs aren't refundable. Unused pack credits expire 12 months after purchase.

If a hosted agent's reply fails before the AI model answers — it's cancelled while waiting, or the model provider is down — the credits it was charged go back to your balance on their own. You don't need to ask.

If you were charged twice, charged the wrong amount, or charged after cancelling, we refund the difference in full, whenever you notice it.

Write to contact@zextiriaai.com from your account's email address with the order number from your Dodo Payments receipt. We reply within 3 business days.

Refunds are paid by Dodo Payments to the card or account you paid with, and usually arrive within 5–10 business days, depending on your bank. Tax charged on the payment is refunded with it.